dolan Terms of Use

We at dolan operate an online gaming and sportsbook platform offering football markets, live-dealer tables, slot games, and esports coverage to users in supported jurisdictions. These terms set out the conditions under which you access our platform, open an account, deposit and withdraw funds, and participate in our offerings.

We recognise that clarity and transparency matter. This document explains what we require from you, what we commit to, and how we handle disputes. We accept payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). We verify user identity to comply with local regulations and protect your account security. Our platform operates only in jurisdictions where applicable law permits.

By opening an account on dolan, you accept these terms. If you have questions about any provision, our English-language support team is available to clarify. We update these terms periodically—continued use of dolan after updates indicates your acceptance of the revised terms.

Account opening and eligibility

When you register on dolan, we require accurate personal information: your full name, email address, phone number, date of birth, and a government-issued ID (KTP, passport, or driving licence). We use this data to verify your identity, comply with anti-money-laundering regulations, and protect your account from fraud.

You must be of legal age in your jurisdiction to open a dolan account. We do not knowingly accept registrations from users in jurisdictions where our services are prohibited by law. Upon registration, you affirm that you are accessing dolan from a supported location and that you have read and accept our terms.

We reserve the right to suspend or close your account if we discover false information, evidence of fraud, or breach of these terms. If your account is closed, we will return any remaining balance to your original payment method, subject to verification.

Deposits and withdrawals

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposit minimums are modest and displayed clearly in our cashier. Most mobile-wallet deposits credit your dolan balance within seconds; bank transfers may take a standard processing window.

Withdrawals are processed to the same account from which you originally deposited. We do not allow transfers to third-party accounts or alternate payment methods. This policy protects your funds and complies with local financial regulations. Withdrawal requests are subject to account verification—we review your deposit history, betting activity, and KYC documents to ensure legitimacy before processing.

Deposit window

Mobile wallets settle instantly; bank transfers settle within a standard window depending on your institution.

Withdrawal request

Submit via your dolan account. We verify and process subject to business hours and KYC review.

Verification

We confirm your identity, deposit source, and betting history before release. This typically completes within one business day.

Return method

Funds return to your original deposit account only—no third-party transfers.

Bonuses and promotions

From time to time, we at dolan may offer promotional bonuses (such as deposit matches or free bets) to new or returning users. Any bonus offer will clearly state its terms: minimum deposit, wagering requirement, game eligibility, expiration date, and restrictions on withdrawal before conditions are met.

Bonuses are promotional credits and do not constitute a guarantee or obligation. We reserve the right to modify or withdraw promotional offers at any time. If you breach our terms while holding a bonus credit, we may forfeit the bonus and any winnings derived from it.

Sportsbook and casino game rules

Our dolan sportsbook covers football (Liga 1, Piala AFF, Champions League), esports (Mobile Legends, Free Fire, PUBG Mobile), and other sports. Each market has specific rules—for example, a match-winner bet is settled once the final whistle sounds; live markets update in real time. We publish rule details for each market before you place a bet.

Our casino offerings include live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Live-dealer games are broadcast from licensed studios; outcomes are determined by standard dealer procedure or random number generation for slots. We do not manipulate results. All our games are fair and transparent.

If you believe a market was settled incorrectly or a game malfunction occurred, contact our support team immediately. We investigate disputes promptly and make corrections if warranted. Decisions regarding market settlement are final once published—we do not reopen settled markets except in cases of obvious error.

Account security and responsibility

Your dolan login credentials are confidential. You are responsible for all activity under your account, including bets placed and payments made. Do not share your password, OTP codes, or two-factor authentication tokens with anyone—not even our support staff. We will never ask for these.

If you suspect unauthorised access, contact our support team immediately. We will secure your account and investigate. However, if we determine that unauthorised activity occurred due to your failure to protect your credentials, you remain liable for losses.

We recommend enabling two-factor authentication (if available) and logging out after each session, particularly on shared devices.

Dispute resolution and complaints

If you believe we have treated you unfairly, have a complaint about a game outcome, or wish to dispute a transaction, contact our English-language support team. Provide your account name, the date and time of the incident, and a detailed description of your concern. We respond during business hours and aim to investigate and reply within three business days.

We maintain records of all transactions, game outcomes, and communications. If a dispute arises, we use these records to reach a fair determination. Our decision is binding on both parties once documented. If you remain dissatisfied, you may escalate to our compliance team for a final review.

Jurisdiction and limitation of liability

Our dolan platform operates only in jurisdictions where applicable law permits. We do not provide services in jurisdictions where online gaming or sportsbook wagering is prohibited. Users are responsible for verifying that their access and use of dolan comply with their own jurisdiction's laws.

We at dolan are not liable for indirect, incidental, or consequential damages arising from your use of our platform—including lost profits, loss of data, or business interruption. Our total liability to you is limited to the amount you have deposited into your dolan account. This limitation applies to all claims, whether based on contract, tort, or other legal theory.

Changes to these terms

We may update these terms at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will notify you via email or in-app notification at least seven days before the update takes effect. Your continued use of dolan after the update indicates your acceptance of the revised terms.

Contacting us

If you have questions about our terms, your account, payments, or games, contact our English-language support team via chat, email, or phone. Our contact details are available in the Help section of your dolan account. We serve users across Jakarta, Surabaya, Bandung, Medan, and other supported regions. Response times vary by channel; chat support typically responds within minutes during business hours.

For account recovery, identity verification, or withdrawal issues, we recommend contacting support directly. Do not attempt to bypass our security or verification processes—doing so will delay your request and may result in account suspension.

Your acknowledgement

By creating an account on dolan and depositing funds, you confirm that:

• You have read and understood these terms in their entirety.
• You are of legal age and eligible to use dolan in your jurisdiction.
• You have provided accurate personal information.
• You accept the risks associated with all gaming and sportsbook offerings on our platform.
• You will comply with all applicable local laws when using dolan.
• You are responsible for protecting your account credentials and all activity under your account.

We welcome you to dolan. Our goal is to provide a fair, transparent, and secure platform for sportsbook betting on Liga 1, Piala AFF, Champions League and other events, alongside our casino and esports offerings. If at any point these terms are unclear, reach out to our support team—we're here to help.