dolan Casino & Sportsbook Service Notice

We at dolan operate an online gaming and sportsbook platform available only in jurisdictions where local law permits such services. This legal notice explains where our services are available, who is eligible to use dolan, and your responsibility to verify compliance with your own jurisdiction's regulations.

Our platform offers football sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports coverage. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet). We do not advertise or market our services in jurisdictions where online gaming is prohibited. We do not claim to be licensed in any specific country.

By accessing dolan, you acknowledge that you have read this notice and accept responsibility for verifying that your use complies with applicable law. We provide this notice to ensure transparency about our service scope and your legal obligations as a user.

Service availability and jurisdiction

We at dolan do not offer our services in jurisdictions where online wagering, casino gaming, or sportsbook betting is prohibited by law. Our services are available only where applicable local law permits. We do not target users in restricted jurisdictions, and we do not advertise or promote dolan in regions where such services are illegal.

We recognise that gaming laws vary widely. Some jurisdictions permit online sportsbook betting but restrict casino games. Others prohibit all forms of online wagering. Some regions allow gaming only under specific licenses. We do not claim to be licensed in Indonesia, Singapore, Malaysia, or any other specific country. We operate within a jurisdiction-restricted model: our services are available only where local law permits.

If you are unsure whether dolan is available in your location, do not register or deposit funds. Contact our support team in English to clarify your jurisdiction's status. We will not knowingly accept registrations from users in prohibited jurisdictions.

User responsibility and eligibility

Users are responsible for verifying that their access and use of dolan comply with the laws of their own jurisdiction. We do not provide legal advice. We do not warrant that dolan is legal in your location. It is your obligation to determine whether online gaming, sportsbook betting, or casino play is permitted where you are located.

By opening a dolan account, you affirm that:

• You are of legal age in your jurisdiction.
• You are accessing dolan from a location where our services are not prohibited by law.
• You have read and accept our terms of use and this legal notice.
• You are not a resident of a jurisdiction where we have explicitly restricted access.
• You understand that gaming and sportsbook betting carry financial risk.

If you breach any of these affirmations, we reserve the right to suspend or close your account and forfeit any balance. We may also report suspected violations to relevant authorities as required by law.

Account verification and KYC

We at dolan require identity verification (know-your-customer, or KYC) before you can withdraw funds. This is a legal requirement in most jurisdictions and protects both you and our platform from fraud and money laundering.

During verification, we collect a government-issued photo ID (KTP, passport, or driving licence) and proof of address. We use this information to confirm your identity and eligibility. If we cannot verify your identity or if we suspect you are accessing dolan from a prohibited jurisdiction, we will not process your withdrawal and may close your account.

Verification typically completes within one business day. If your verification is delayed or rejected, contact our support team in English for clarification. We will explain why your documents were not accepted and what steps you can take.

Payment methods and local regulations

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). These payment methods are widely used in Indonesia and supported regions. However, some jurisdictions restrict or prohibit payments to gaming platforms. If your bank or payment provider blocks a transaction to dolan, this may indicate that gaming services are not permitted in your location.

We do not circumvent payment restrictions or help users bypass banking controls. If your payment method declines, do not attempt to use alternative methods to evade the restriction. This may violate your jurisdiction's law and could result in account closure.

Service scope

Available only where local law permits. Not licensed in any specific country.

User obligation

You must verify that dolan is legal in your jurisdiction before registering.

Verification

We require KYC documents before withdrawal. Verification confirms your eligibility.

Payments

We accept mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks.

Prohibited conduct

We at dolan prohibit the following conduct on our platform:

• Accessing dolan from a jurisdiction where online gaming is prohibited.
• Providing false or misleading information during registration or verification.
• Using dolan on behalf of another person or through a proxy.
• Attempting to circumvent our verification or payment controls.
• Engaging in fraud, money laundering, or other illegal activity.
• Exploiting game mechanics or platform vulnerabilities.
• Harassing our support staff or other users.

If we detect prohibited conduct, we will suspend or close your account immediately. We may forfeit your balance and report the activity to relevant authorities. We cooperate with law enforcement and regulatory bodies when required.

Data, privacy, and compliance

Our handling of your personal data is governed by our privacy policy. We collect identity documents, payment information, and betting history to comply with legal requirements and prevent fraud. We may share this information with payment processors, identity-verification services, and law-enforcement agencies as required by law.

We retain account and transaction records for several years to comply with anti-money-laundering regulations and gaming licensing requirements. We do not sell your data to third parties for marketing purposes. For details about how we use your information, see our privacy policy.

Dispute resolution and complaints

If you have a complaint about dolan or believe we have violated this notice or our terms, contact our support team in English. We investigate complaints and respond within three business days. If you remain dissatisfied, you may escalate to our compliance team for a final review.

We do not offer arbitration or formal dispute resolution through external bodies. Our decisions regarding account closure, balance forfeiture, or other enforcement actions are final once documented. However, if you believe we have acted unlawfully, you may pursue legal remedies available in your jurisdiction.

Changes to this notice

We may update this legal notice at any time to reflect changes in our service scope, legal requirements, or business practices. We will notify you of material changes via email or in-app notification. Your continued use of dolan after an update indicates your acceptance of the revised notice.

Contact us for legal inquiries

If you have questions about this legal notice, our service availability in your jurisdiction, or our compliance practices, contact our support team. We offer English-language support via chat, email, or other channels. We respond during business hours and take all legal inquiries seriously.

For users in Jakarta, Surabaya, Bandung, Medan, and other supported regions, our support team is available to clarify your jurisdiction's status and answer questions about dolan's service scope. Do not assume dolan is available in your location—verify with us before registering or depositing funds.