dolan Casino & Sportsbook Data Care
This page describes what we collect when you use dolan and how we keep that data protected. Our commitment is to handle your personal information transparently, limit collection to what's necessary, and explain how third parties may process your data on our behalf.
When you register for a dolan account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks (mobile banking, local payment, online payment, e-wallet), or place bets on Liga 1, Piala AFF, or Champions League markets, you share information with us. We take that responsibility seriously. This policy covers what we collect, why, how long we keep it, and your rights regarding it.
Our approach is straightforward: we collect only what we need for account verification, payment processing, fraud prevention, and legal compliance. We don't sell your data to third parties. We do work with payment processors, identity-verification services, and analytics partners who process data under strict agreements. You're welcome to request details about our data practices by contacting our support team in English.
What we collect and why
We at dolan collect information in several categories. During account registration, we collect your email address, phone number, and a password you create. We use this to authenticate your account and send you important notifications about deposits, withdrawals, or security alerts.
For account verification and payment processing, we collect identity documents (photo ID, proof of address). We use this to comply with know-your-customer (KYC) regulations and prevent fraud and money laundering. This verification is mandatory before you can withdraw funds from dolan.
When you deposit or withdraw, we collect payment method information—bank account details, mobile wallet identifiers, or QRIS references. Our payment processors handle this data; we store minimal payment details ourselves, retaining only transaction records for audit and dispute resolution.
- Account data
- Email, phone, username, password hash. We use this to manage your dolan account and communicate with you.
- Identity documents
- Photo ID and proof of address. We retain these for KYC compliance and fraud prevention.
- Payment information
- Bank details, wallet IDs, e-wallet codes. We share this with payment processors; we store transaction summaries only.
- Betting and gaming history
- Records of your bets (Liga 1 markets, live dealers, slot games). We use this for account reconciliation and dispute handling.
- Device and usage data
- IP address, browser type, login times. We use this for security monitoring and fraud detection.
How we use your data
We at dolan use your information for several legitimate purposes. First, we use it to deliver our service—managing your account balance, processing deposits and withdrawals, settling bets on Liga 1 or Piala AFF fixtures, and running live-dealer tables or slot games.
Second, we use data for legal and regulatory compliance. We verify identity to satisfy KYC requirements. We monitor for suspicious activity (unusual deposit patterns, rapid withdrawals) to prevent money laundering. We retain betting records to resolve disputes and comply with gaming regulations.
Third, we use data for fraud prevention and account security. We review login patterns, detect unauthorized access attempts, and flag unusual transactions. If we suspect fraud, we may temporarily restrict your account pending investigation.
Fourth, we use anonymous or aggregated data for platform improvement. We analyze which football markets (Liga 1, Piala AFF, Champions League) are popular, which games (Aviator, Sweet Bonanza) attract users, and which payment methods (mobile banking, local payment, online payment) are most common. This helps us optimize dolan's offerings. This aggregated data does not identify you.
How long we keep your data
We at dolan retain your account information as long as your account is active. If you request account closure, we delete personal data within a reasonable period, except where we're required by law to retain it. For example, if you placed bets on Liga 1 or Piala AFF matches and won, we may need to keep transaction records for tax or regulatory purposes.
Payment records are retained according to banking and anti-money-laundering regulations—typically several years. Identity documents (KYC data) are retained per gaming licensing requirements. Betting history is retained for dispute resolution and regulatory audit. Once these legal retention periods expire, we delete the data.
Third parties who process your data
We at dolan work with third-party processors who handle data on our behalf. Payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive payment details to complete transactions. These processors are bound by strict data-processing agreements and may not use your data except to fulfill their service to dolan.
Identity-verification services receive your photo ID and address proof to confirm you are who you claim to be. These services do not retain data longer than necessary and do not share it with other parties without your consent.
Fraud-prevention and analytics providers receive anonymized or aggregated data to help us detect suspicious patterns and understand platform usage. They do not receive personal information that would identify you.
We do not sell your data to marketers, data brokers, or advertisers. We do not share your betting history or account balance with third parties except where required by law or court order.
Your rights regarding your data
You have the right to access the data we hold about you. You can request a copy of your account information, identity documents on file, and transaction history. We provide this within a reasonable timeframe at no cost.
You have the right to correct inaccurate information. If your address, phone number, or other details change, you can update them in your dolan account settings. If you believe we've recorded incorrect information, contact our support team in English.
You have the right to request deletion of your personal data, subject to legal retention obligations. If we must retain data for regulatory reasons (e.g., to settle a pending dispute or comply with tax law), we'll explain why we can't delete it immediately.
You have the right to object to certain uses of your data. If we're processing data for a purpose you disagree with, you can request that we stop—though this may affect your ability to use dolan services.
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Request data access
Contact our support team in English to ask for a copy of all data we hold about you.
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Correct or update information
Log into your dolan account and edit your profile, or contact support if you need help.
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Request data deletion
We'll delete data where legally permissible; we'll explain any retention requirements if deletion isn't possible.
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Object to data processing
You can ask us to stop processing data for specific purposes, subject to account and service limitations.
Cookies and tracking
Our dolan platform uses cookies to improve your experience. Cookies are small text files stored on your device that help us remember your login status, preferred language, and betting history so you don't have to re-enter this information every time you visit.
We use both session cookies (deleted when you close your browser) and persistent cookies (retained for weeks or months). Session cookies keep you logged in while you browse. Persistent cookies track your preferences and usage patterns so we can optimize the platform.
You can control cookies in your browser settings. If you disable cookies, some dolan features may not work as intended. We also respect the "Do Not Track" signal if your browser sends it, though we may continue to use essential cookies for security and functionality.
How we protect your data
We at dolan employ standard security practices to protect your personal information. We use encryption (HTTPS) when you transmit data to our servers. We restrict employee access to personal data on a need-to-know basis. We maintain firewalls and intrusion-detection systems to prevent unauthorized access.
We cannot guarantee absolute security—no online system is non-specific info immune to attack. But we take reasonable steps to minimize risk. If we discover a data breach, we'll notify affected users and relevant authorities as required by law.
How to contact us about privacy
If you have questions about how we use your data, how to exercise your privacy rights, or if you suspect a data breach, contact our support team. We offer English-language support via chat, email, or other channels. We respond during business hours and take all privacy inquiries seriously.
Our privacy practices may change as we improve our platform or respond to legal requirements. We'll update this page if our practices change materially. Continued use of dolan after changes means you accept the updated policy.